Refund policy

We offer refunds or replacements under the following conditions:

You may request a refund if:

• Your item arrives damaged
• Your item is not delivered within the estimated timeframe
• You received the wrong product

To request a refund, contact us within 14 days of receiving your order at:
info@kaivora.store

Non-returnable items:

• Used items
• Items damaged after delivery
• Sale or clearance items (if applicable)

Refunds are processed once approved and may take 5–10 business days.